Hibige FAQ — Complete Answers to the Most Frequently Asked Questions

Hibige makes your security its top priority. On the technical side, every connection 256-Bit SSL/TLS Encryption protected — meaning your login details and transactions are fully encrypted in transit and cannot be intercepted. Passwords are never stored in plain text on our servers — we use bcrypt hashing, which means even we cannot see your password.

For financial security:

• Member deposits are held in a fully separate, secured account.
• Withdrawals are sent only to your registered payment method — never to an unrecognized number.
• If unusual transaction activity is detected, the account is automatically flagged and an alert is sent via SMS/email.

Personal information is never sold or shared with third parties. Hibige's Privacy Policy your information may be used solely for identity verification and legal compliance purposes.

Hibige regularly hosts tournaments and leaderboard competitions. The key eligibility conditions are:

• Eligibility: You must have a fully verified (KYC) account and meet the minimum stake requirement for each event.
• Ranking System: Leaderboards are typically ranked by total net winnings or the highest single win on a specific game.
• Time Limit: The start and end dates of each tournament are listed on the Promotions page — typically running 7 to 30 days.
• Prize Distribution: Cash, free bets, or VIP points are distributed among the top 10. Minimum prize: ৳500.
• Cancellation Policy: Any participant found using multiple accounts or suspected of system manipulation will be disqualified.

For the latest tournament details Rewards page — new events are generally updated every week.

Hibige's VIP program has a total of 5 Tiers tiers — Bronze, Silver, Gold, Platinum, and Diamond. Points accumulate with every bet, and benefits grow as you move up:

• Dedicated Account Manager (Gold+): Get personal assistance over phone or WhatsApp.
• Fast Withdrawal: Diamond members typically receive their withdrawal within 10 minutes.
• Weekly Cashback: From Silver: 5%, Gold: 8%, Platinum: 12%, and up to 15% at Diamond.
• Birthday Bonus: Every VIP member receives a special gift on their birthday.
• Exclusive Tournaments: Platinum and Diamond members receive exclusive invitations to high-stakes competitions.
• Higher Withdrawal Limits: Diamond members enjoy a daily withdrawal limit five times higher than standard members.

To learn more about VIP details and how points are calculated, VIP Visit the page.

No, they cannot. Hibige strictly enforces an 18+ age requirement. This isn't just a policy on paper — it's verified at every level of the platform:

• Date of birth is verified at the time of registration.
• KYC verification using a National ID or passport is required before your first withdrawal.
• Age verification documents may be requested at any time if there is any doubt.
• Registering with a false age will result in permanent account termination and forfeiture of any funds.

If parents suspect their child is using Hibige, please contact support@hibige.net directly — we will take immediate action. Responsible Gaming page for more details.

Forgetting your password is completely normal — don't worry. Account recovery on Hibige is simple and fast:

• Step 1: Log In Go to the page and click the "Forgot Password?" link.
• Step 2: Enter your registered mobile number or email address.
• Step 3: An OTP code will be sent — enter it within 5 minutes.
• Step 4: Set a new password — it must be at least 8 characters long and include a number and a special character.

If you no longer have access to your mobile or email, send a photo of your national ID to support@hibige.net and our team will recover your account directly — usually resolved within 24 hours.

Hibige's support team is available 7 days a week, 24 hours a day. You can reach us through the following channels:

• Live Chat (fastest): Once logged in to the platform, you'll see a chat button in the bottom right corner of the screen. Responses typically come within 2 minutes.
• Email Support: support@hibige.net — Email us for detailed issues; we typically respond within 2–6 hours.
• Support Ticket: Log in to your account and submit a ticket via "Help Center" — every ticket is trackable.

Support is available entirely in Bangla — no language barrier. Just speak your mind, in your own words.

Find all Hibige promotions, bonuses, and special offers in one place Rewards page. There are three types of offers available:

• Regular Offers: Daily cashback, weekly reload bonuses — updated every week.
• Seasonal Offers: Special bonuses are announced for occasions like the Cricket World Cup, football leagues, and Eid.
• Flash Offers: Some exclusive offers last only 24–48 hours — keep your notifications on so you don't miss them.

The easiest way: enable push notifications in the app or subscribe to email bonus alerts in your profile. New offers will reach you the moment they go live. If you're unsure about a bonus's wagering requirements, just ask via live chat.