Data Protection Policy

Hibige Privacy Policy — How Safe Is Your Data With Us

Hibige treats your personal data as an asset, not a burden. This policy clearly explains what information we collect, why we collect it, and how we keep it protected.

Last Updated: January 2026

A quick overview of the key points — full details below.

Subject Hibige's Position at a Glance
Data SalesNo — never, not sold to any third party
EncryptionAll transactions and data are secured with 256-bit SSL
Cookie UsageYes, to improve our services — details below
Right to ErasureYes — submit a request to Support and it will be processed
Minors' DataNo data is collected from anyone under the age of 18
Policy UpdatesYou will be notified before any changes are made
Table of Contents

Our Privacy Commitment

Hibige understands the trust you place in a platform when you sign up. Your name, phone number, payment details — you're handing all of it to us. This Privacy Policy exists to honour that trust. It sets out your rights and our responsibilities in plain, straightforward language — no ambiguity.

01

What Information We Collect

Hibige collects three types of data — information you provide directly, data generated automatically while using the platform, and information required for payment processing.

What you provide directly:

  • Full name, date of birth, email address, and mobile number (collected at registration)
  • Copy of National ID or Passport (required during KYC verification)
  • Payment method details such as bKash or Nagad number
  • Messages you send when contacting support

Automatically collected data:

  • IP address and browser type
  • Time spent on the platform and pages visited
  • Device information — model and operating system
  • Login & game activity logs

We only collect what is strictly necessary to operate our services and keep your account secure. Requesting unnecessary data goes against hibige's policy.

02

Why & How We Use the Data We Collect

Hibige uses your data only for specified purposes. It is never used without reason or for any purpose beyond what is stated.

  • Account Management: Login verification, identity confirmation, and keeping services running smoothly.
  • Payment Processing: Processing deposits and withdrawals securely.
  • Fraud Prevention: Detecting multiple accounts, money laundering, or suspicious activity.
  • Service Improvement: Understanding which features are most used to improve the platform.
  • Contact: Sending important updates, bonus offers, and security-related notifications.
  • Legal Obligation: To comply with regulatory authority requirements.

If you'd prefer not to receive promotional emails or SMS, you can turn off notifications in your profile settings at any time.

03

Who Your Data May Be Shared With

Hibige never sells your data. However, certain information may be shared in the following limited circumstances:

  • Payment Providers: Minimum necessary data required to process bKash, Nagad, or bank transactions.
  • Game Software Providers: Anonymized statistics shared with partner providers for Live Casino or sports data purposes.
  • Legal authorities: In response to a court order or a lawful request from law enforcement.
  • Security Auditors: Third-party security auditors engaged to verify platform integrity — technical data only.

In all such cases, only the minimum necessary data is shared, and all parties involved are bound by confidentiality agreements.

04

Cookies & Tracking Technologies

Hibige uses cookies primarily to keep the platform running smoothly and to improve your experience. Cookies are small data files stored in your browser.

Optional cookies can be disabled through your browser settings, though this may limit certain features.

05

How Long We Keep Your Data

Hibige does not retain data longer than necessary. Retention periods depend on the type of data and its purpose:

  • Account Information: For the duration of account activity and 5 years after closure (as required by law).
  • Transaction History: Minimum 5 years — as required by financial regulatory authorities.
  • Support Conversations: Deleted 6 months after the issue is resolved.
  • Log files: Typically 90 days, outside of security investigations.
  • KYC Documents: Stored in encrypted form after verification; deleted 5 years after account closure.
06

Your Privacy Rights

As a Hibige member, you have the following rights over your own data:

Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data where no legal obligation requires us to retain it.
Right to Object to Processing
You may object to the use of your data for specific purposes.
Data Portability
You may obtain a copy of your data or request that it be transferred elsewhere.
Right to Restriction
You may request that processing of your data be temporarily restricted under certain circumstances.

To exercise any of these rights, email support@hibige.net or reach out via live chat. We will respond within 30 days.

07

Protection of Children and Minors

Hibige strictly prohibits anyone under the age of 18 from creating an account or using the platform. No data relating to minors is collected or stored.

If we become aware of an account belonging to a minor, it is immediately closed and all associated data is deleted. If parents believe their child is using hibige, they should contact Support right away.

If there is any doubt about age verification, hibige may request a birth certificate or valid ID at any time. The account will remain suspended until verification is complete.

08

Technical Security Measures

Hibige has implemented industry-standard technical and organisational measures to protect your data:

  • All Data & Transactions 256-bit TLS/SSL Protected by encryption.
  • Stored sensitive data is protected with AES-256 encryption.
  • Regular third-party security audits and penetration testing are conducted.
  • Two-factor authentication (2FA) is actively encouraged.
  • Data access is restricted to authorized personnel only — on a need-to-know basis.
  • Data centres are equipped with physical security measures and protection against fire and flooding.

Use a strong password to keep your account secure, and never share your login credentials with anyone.

09

Changes to the Privacy Policy

Hibige may update this Privacy Policy when necessary. You will be notified via your registered email or mobile number before any changes take effect.

Continued use of the platform after changes take effect will be considered acceptance of the updated policy. For major changes, explicit consent will be requested at login.

The date of the latest update will always be displayed at the top of the page.

10

Contact Us

For any privacy-related questions, requests, or complaints, please contact hibige:

  • Email: support@hibige.net
  • Live Chat: Available on the platform 24/7
  • Response Time: Usually within 24 hours; up to 30 days for complex matters

Why Hibige Stands Apart in Protecting Your Data

Your Data Is Never Sold
Hibige does not sell your data to any advertiser or data broker — this is a core principle of our policy.
End-to-End Encryption
Everything from your password to your payment details is secured with 256-bit encryption — no one can intercept it in transit.
Transparent Policy
Our privacy policy is written in plain language, not legal jargon. No hidden clauses — we do exactly what it says.
You're in Control
Decide for yourself which notifications you receive, which cookies to enable, and when to deactivate your account.
Regular security audits
Hibige undergoes a full audit by independent security experts every year — any vulnerabilities found are resolved promptly.
No Unnecessary Ads
Hibige does not use third-party ad trackers. Your browsing habits are never shared with advertising companies.

FAQs

Deposits to hibige are typically reflected in your balance within 1 to 5 minutes via bKash or Nagad. Occasionally, high traffic on the banking network may extend this to 15–30 minutes. Bank transfers may take 1–3 business days. If your balance hasn't updated after 30 minutes, first collect a screenshot or transaction ID of the payment, then send it to Live Chat or support@hibige.net. The team usually verifies and resolves the issue within 1–2 hours. Do not make a second payment while waiting — hold off until the first one is confirmed.

Both options are available, and both are equally straightforward. For a temporary break, go to the "Responsible Gaming" section in your profile and select self-exclusion — you can set a period anywhere from 1 week to 1 year. During this time you won't be able to log in, but your balance will remain safe and will be restored automatically when the period ends. If you'd like to close your account permanently, email support@hibige.net. Our team will get in touch, process any remaining balance as a withdrawal, and then delete the account. The removal of personal data will be carried out in accordance with applicable legal obligations.

Your Data Is Safe — Start Playing Now

Now that you know Hibige's privacy policy, go ahead and register with confidence. Your data is protected and your experience is in good hands.

For users aged 18 and above. Play for entertainment.

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